What steps are involved in handling returned mail?

Handling returned mail involves a systematic approach to ensure that the mail is processed correctly and that appropriate actions are taken based on its status. The correct option highlights several key steps:

First, inspecting the mail is crucial to understand why it was returned. This could be due to incorrect addresses, refusal by the recipient, or other delivery issues. By examining the returned items, postal employees can gather important information that may assist in resolving the issue.

Next, notifying the sender is an essential step. This communication allows the sender to be aware that their mail was not deliverable and can prompt them to correct any address errors or make other necessary changes to facilitate successful delivery in the future.

Determining next steps for redelivery is the final aspect of this process. Depending on the findings from the inspection and the nature of the returned mail, postal employees could decide to attempt redelivery, hold the mail for further instructions, or return it to the sender if no resolution is possible.

This methodical approach emphasizes the importance of addressing the reasons behind the return, thus ensuring that both senders and recipients can resolve issues effectively and that mail processing adheres to postal regulations and customer service standards.