What should a PSE Window Clerk do if a customer lacks adequate postage?

When a customer lacks adequate postage, the appropriate action for a PSE Window Clerk is to inform the customer of the correct postage required for their mail and assist them in purchasing that postage. This approach ensures the mail can be processed properly and delivered without delay, which is a critical responsibility of postal employees. It fosters a positive customer experience by providing guidance and support, ensuring compliance with postal regulations. By helping the customer understand the postage rates and making the purchasing process seamless, the clerk reinforces the importance of proper postage to facilitate mail delivery.

In contrast, ignoring the situation would leave the mail unprocessed, while asking the customer to return home would be impractical and could frustrate the customer. Sending the mail out without correct postage would not only violate postal policies but could also result in the mail being returned or undelivered, causing inconvenience for both the postal service and the customer.