What must a customer do if they want to stop their Hold Mail service?

To stop a Hold Mail service, a customer must visit the post office in person. This is essential because the process ensures that the cancellation is handled securely and directly by a postal employee. In-person visits allow for immediate confirmation of the request and the opportunity for the customer to provide identification, ensuring that the request is legitimate.

While other options might seem plausible, they do not align with the established procedures for cancelling Hold Mail services. For example, phone requests may lead to miscommunication, written requests could potentially be lost or misdirected, and notifying the postmaster directly might not ensure that the cancellation process is carried out properly. Personal interaction minimizes these risks and allows for a smooth conclusion to the customer's Hold Mail service.