What kind of information might you NOT find in a Postal Service handbook?

The correct answer reflects that marketing plans for future services are typically not included in Postal Service handbooks. Handbooks focus primarily on operational procedures, employee resources, and guidelines necessary for daily operations and employee management within the organization. Specifically, they tend to cover areas such as handling mail delivery, internal employee benefits, and equipment maintenance—topics that provide essential information for employees to perform their jobs effectively.

In contrast, marketing plans are usually considered proprietary or strategic information that is reserved for upper management or specific departments involved in marketing and business strategies. This information is not relevant to the day-to-day functioning of most frontline employees, such as window clerks, making it absent from handbooks designed for operational guidance. This separation helps ensure that employees have access to the crucial information they need while protecting the organization's strategic interests.