What is the primary purpose of Postal Service handbooks?

The primary purpose of Postal Service handbooks is to provide supplemental information. These handbooks serve as comprehensive resources that detail policies, procedures, and operational guidelines necessary for the effective functioning of Postal Service employees. They offer essential insights into daily operations, rules for customer service, and protocols that employees must follow. This ensures that personnel are well-informed and can perform their duties efficiently and in accordance with established standards.

While historical records can be important, and employee salaries are crucial to understand, the handbooks specifically focus on outlining current practices and providing relevant guidance rather than serving as marketing materials or merely acting as historical documentation. They are designed to support employees in their roles by furnishing them with the necessary information to navigate their responsibilities and provide quality service to customers.