What is the primary focus of the Postal Operations Manual (POM)?

The primary focus of the Postal Operations Manual (POM) is operational policies. This manual is a critical document that outlines the procedures, standards, and guidelines that govern the daily operations of postal services. It provides a comprehensive framework for ensuring that postal operations run efficiently and effectively. This includes protocols for mail processing, delivery services, and handling customer inquiries, which are all essential for maintaining operational efficiency.

While customer relations, financial management, and public relations are important aspects of the postal service's overall functioning, they are not the main focus of the POM. This manual is specifically designed to ensure that all operational aspects are covered, providing employees with the information they need to perform their duties in compliance with established guidelines and regulations. By doing so, the POM serves as a vital reference for all postal staff in their day-to-day responsibilities.