What is the outcome of having knowledgeable Window Clerks in postal pricing?

Having knowledgeable Window Clerks in postal pricing leads to improved revenue for the postal service primarily because these clerks can provide accurate information and recommendations to customers regarding available services and products. When customers receive clear explanations of pricing structures, options for shipping, and any possible promotions, they are more likely to make informed purchasing decisions. This enhances the overall customer experience, encouraging them to use postal services more frequently and to choose more profitable options, which directly contributes to an increase in revenue. A well-informed staff can also effectively upsell services or products, further boosting financial performance for the postal service.

Additional aspects such as increased employee satisfaction and enhanced product offerings could also arise from knowledgeable clerks, but the most direct and significant impact relates to the facilitation of better customer interactions, leading to increased revenue.