What do Manuals provide for the Postal Service?

Manuals serve as a comprehensive resource for Postal Service employees, detailing the official policies and procedures that govern operations. They ensure that all employees are well-informed about the standards and protocols necessary for efficient service delivery, enhancing consistency within the organization. By having access to manuals, employees can reference established guidelines for various tasks, ensuring adherence to regulations and helping to maintain quality and reliability in postal services.

While the other options like external communications, customer training, and marketing strategies are important aspects of business operations, they do not represent the primary role of manuals within the Postal Service. Manuals focus specifically on the internal workings of the organization and provide the necessary framework required for day-to-day operations. This ensures that staff members are following a unified set of procedures, facilitating effective service to the public.