What aspect do Postal Inspectors focus on during their investigations?

Postal Inspectors primarily focus on theft by the public and contractors during their investigations. This emphasis arises from their critical role in safeguarding the integrity of the U.S. Postal Service and ensuring that mail and assets entrusted to the service are protected from theft and fraud. By investigating incidents involving the public and contractors, Postal Inspectors work to prevent and address crimes that can undermine the trust customers have in the postal system.

While concerns such as service quality assessments, employee theft, and mail processing efficiency are important aspects of postal operations, they fall within the purview of different departments or roles within the organization. For instance, service quality assessments generally pertain to performance metrics and customer satisfaction, while theft by employees is typically managed through internal resources and oversight. Mail processing efficiency focuses on operational effectiveness rather than criminal activity. Thus, the primary investigation focus of Postal Inspectors centers on external threats, making the option regarding theft by the public and contractors the most accurate choice.