To effectively serve the public, what must Postal Service employees prioritize?

To effectively serve the public, it is essential for Postal Service employees to prioritize customer service and integrity. Providing excellent customer service ensures that the needs and expectations of customers are met, creating a positive experience for those utilizing postal services. This encompasses a range of responsibilities, from assisting customers at the counter to handling inquiries and resolving issues efficiently.

Integrity is also a cornerstone of public service, as it builds trust between the Postal Service and the community it serves. Employees who act with integrity demonstrate honesty, transparency, and accountability, reinforcing the reliability of the services provided. Together, prioritizing customer service and integrity fosters a strong relationship with the public, enhancing the reputation and effectiveness of the Postal Service.

While cost savings, political neutrality, and high marketing strategies may be considerations in the broader operational framework, they do not directly address the core mission of serving the public effectively. Ensuring customer satisfaction and maintaining high ethical standards are fundamental to meeting the primary goal of public service in the Postal System.